About
R. G. Ortiz Funeral Home Inc., located at 4425 Broadway in the Washington Heights neighborhood of New York, NY, is a funeral home offering burial and cremation services. The facility features an onsite chapel and is wheelchair accessible with a dedicated parking lot. Operating daily from 8:00 AM to 8:00 PM, the funeral home provides traditional full-service burials, full-service cremations, and direct cremation options. According to publicly listed pricing, a traditional burial is estimated at $6,625, full-service cremation at $4,675, and direct cremation at $1,420. The business also hosts visitations, memorial services, and graveside services, as evidenced by recent obituaries for individuals such as Eleanor V. Hartwell, James R. Sullivan, and Maria L. Chen.
Despite its range of services, R. G. Ortiz Funeral Home has faced significant public scrutiny and legal challenges. The New York City Department of Consumer and Worker Protection filed a lawsuit against the funeral home after receiving nearly 50 complaints regarding the condition of remains and alleged misrepresentation or concealment of service prices. In 2024, the funeral home settled the suit, agreeing to pay $600,000 to affected clients and $100,000 in civil penalties. More recently, in May 2026, a family reported that the funeral home placed the wrong body in their father’s coffin during a wake. The family of José Daniel Díaz Felipe discovered a stranger in the casket and were initially told the remains were correct. The funeral home later stated the father’s remains had been cremated, though the family expressed uncertainty about the identification. This incident has been widely reported by local news outlets, including NBC New York.
As of the available data, the business is listed as unclaimed on third-party directories, meaning it has not been formally verified by the owner. The Google Maps profile shows a low rating of 2.0 out of 5 based on 166 reviews, reflecting substantial community dissatisfaction. While the funeral home continues to operate and serve families in Upper Manhattan, prospective clients may wish to conduct thorough research and consider the documented history of complaints and regulatory actions when making arrangements.
Information was gathered from public directories and may not be completely accurate. If you are the owner, please contact us to update your listing.