Ballard Family Mortuary - Hilo

Ballard Family Mortuary - Hilo, located at 570 Kino'ole Street in Hilo, Hawaii, is a trusted funeral home with a history dating back to 1954. Originally known as Hawaii Funeral Home and later Borthwick Hawaii Funeral Home, the facility has served the Big Island community for decades under the Ballard Family Mortuary name, offering compassionate care rooted in the spirit of aloha. As part of the Dignity Memorial network, the mortuary is dedicated to creating heartfelt tributes that honor the lives of loved ones while providing unwavering support to families during their most difficult times.

The mortuary offers a comprehensive range of services designed to meet diverse needs and preferences. These include traditional funerals, life celebrations, intimate gatherings, and large events. The on-site chapel features flexible seating and a soaring cathedral ceiling, providing a serene setting for services. An outdoor reception area allows families to gather and share memories in a peaceful environment. Ballard Family Mortuary - Hilo also specializes in cremation services, offering several options: direct cremation without a service, a funeral with the loved one present followed by cremation, or cremation followed by a scattering, cemetery memorialization, or celebration of life. The facility guarantees custody of care through an identification pendant and a rigorous program that safeguards the identity of the deceased. Staff are licensed and certified by the Cremation Association of North America (CANA), and the crematorium adheres to strict protocols, ensuring that only one person is cremated at a time and the chamber is thoroughly cleaned between uses.

Beyond immediate needs, Ballard Family Mortuary - Hilo encourages families to plan ahead. Pre-planning appointments can be made in person or virtually, and pre-paid funeral plans offer up to 10% off, relieving loved ones of financial and emotional burdens. The mortuary also honors veterans with dedicated services and assistance in securing benefits. Available 24/7, the team provides guidance on travel arrangements, death certificates, and obituaries. With a 100% service guarantee, Ballard Family Mortuary - Hilo strives to meet every expectation, offering free parking, wheelchair accessibility, and a prepayment plan. The mortuary serves all of Hawaii Island and has the experience to arrange transportation to neighbor islands, the continental United States, and other countries. Families consistently rate the facility highly, reflecting its commitment to quality, compassion, and professional care.